Terms & Conditions and FAQ

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

The website www.aptcraft.com is owned by Aptmart E- Commerce LLP. In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website. "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean Aptmart e-commerce LLP, its franchisor, affiliates and partners.

Buyer Protection

As a marketplace, Aptcraft runs a very comprehensive Buyer Protection program so that buyer is 100% protected and experiences trust and comfort for online shopping at Aptcraft.com. At Aptcraft, trust is the foremost thing for each transaction. To extend this trust to buyers, we offer Buyer Protection, which is based on four trust pillars i.e.

All the merchants selling at Aptcraft.com are well screened by our team before they are brought on board. We assure you that all the products you buy from our website, regardless of the merchant are genuine, authentic, products being sold by well reputed and honorable merchants at the best prices possible. Of course, we also offer all the warranties, guarantees as entailed by the product, all this at a great price and with the best customer service in the industry.

At Aptcraft.com, we believe that customer satisfaction is the key; therefore we stand behind all merchandise bought at our site. We will replace any order within 10 days of delivery, with free return shipping if you receive a product which is not as per the specifications ordered by you,

  • Wrong Size,
  • Wrong Color,
  • Wrong Style,
  • Wrong Quantity,
  • Missing Parts/Accessories,
  • Defective,
  • Dead On Arrival,
  • Damaged,
  • Significantly different from the description given by the merchant

However do make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. Please contact our customer support, so we can help facilitate your return.

In case of pre-shipment delays, Aptcraft also offers you choice to cancel an order prior to its shipment by contacting us at Customer Support.

Our Band of Trust defines who we are and we promise the best online shopping experience to our customers.

Privacy Policy:

The User of Aptcraft website hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Aptcraft.com, the Website. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

Security of User Account and Password

You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Aptcraft.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Aptcraft.com cannot and will not be liable for any loss or damage arising from your failure to comply with this section.

Conduct of Users:

User agrees and undertakes to use this Website and the Service only to post and upload messages and material that are proper in nature and appropriate as per law.

User Limitations:

The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that Aptcraft’s name is stated as the source and prior written permission of Aptcraft.com is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

Subscription of Promotions/Communications:

By providing your data, you agree to be communicated by us via e-mail, SMS or any other platform to facilitate your navigation and shopping from the website. We may communicate promotional offers periodically and as and when required.

Payment Options

Payment Methods

  • Net Banking
  • Credit Card
  • ATM Card/Debit Card
  • Cash on Delivery COD

Payment is an integral part of online shopping experience. We believe in providing our customers choices, convenience, and trusted/secured payment options. Thus at Aptcraft.com, you can shop with confidence knowing that your payments always secured.

We accept all prepaid payment options such as all the major Credit Cards, Debit Cards, ATM cards, and Netbanking. We also offer industry-leading solution for COD.

Besides, these payment options, you can also pay using your amafac.com gift certificate.

Should you have any question or concerns on our prepaid or COD payment options, please do not hesitate to contact us at /support.

Tax:

CST/ VAT tax is consumption based and is levied by the central/ state government to be borne / paid by the ultimate consumer.

Miscellaneous:

1. If the quality of any products, services, information, or other material purchased or obtained by you through the Website did not meet your expectations, no compensation will be given other than the Return and refund or Size Exchange of the product.

2. Aptcraft.com hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations.

3. The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorised to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others.

Shipping Policy

At Aptcraft.com, we provide world class shipping to all our customers that includes inspection, fast & on-time delivery, top quality packaging, insurance for the package, and timely communication at each stage of shipping.

Overview

  • World-class Packaging
  • Reputed Logistics Partners
  • Information at every step of order movement
  • No Anxiety Shipping

We completely understand that once you buy merchandise online, the biggest question usually is "Where is my stuff?" - At aptcraft.com, we address that worry by promising you "No Anxiety Shipping". This means that once you have bought a product at our site, we take care of everything so you don't have to be anxious about anything.

Each order we receive will be processed within 48 hours, and you will hear from us at every step of the way- i.e. when the order is placed, processed, shipped, and delivered. And of course, any questions along the way just contact our customer support and we will resolve your problem right there. We have partnered with most of the top courier and logistics partners to assure that you receive your order on time and safely with full courtesy and attention.

We will not be able to compensate for any mental agony caused due to delay in delivery. The customer can cancel the order at any moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the customer will be refunded back in the account as soon as the order is successfully cancelled.

Please Note: The delivery timeframe mentioned on product details is estimated. Actual delivery time depends upon availability of the product at the merchant, address where the order needs to be delivered and courier issues and other circumstances that might affect delivery. You can rest assured that you are completely protected as a shopper at aptcraft.com. You always have a choice to cancel your order due to shipment delay by contacting us at Customer Support.

Cancellation Policy

Cancellation by Aptcraft.com

While, we try to ship out every order that has been successfully placed with Aptcraft.com, there are some situations in which we may have to cancel orders.

Some of the situations that may result in your order being cancelled include (but not limited to):

  • Product No Longer Available With Our Merchant Or Temporarily Out Of Stock
  • Limitations On Quantities Available For Purchase
  • Restrictions On Quantity Or Number Or Orders As Per T&C
  • Inaccuracies Or Errors In Product Or Pricing Or Promotion Information
  • Problems Identified By Our Credit And Fraud Avoidance Department
  • Inaccurate Or Insufficient Address
  • Non-Serviceable Locations

At times we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as we can.

Cancellations by the Customer

In case we receive a cancellation notice from you within 24-Hrs of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you. We will not be able to cancel those orders that have already been processed and shipped out by us.

Return Policy

Overview:

  •  7 Days Return
  • We get it picked, Or
  • You ship and we refund

At Aptcraft.com, we believe that customer satisfaction is the key; therefore we stand behind all Products bought at our site.

If you receive a product which is not as per the specifications ordered by you i.e.

  • Wrong Size,
  • Wrong Color,
  • Wrong Quantity,
  • Defective,
  • Damaged, 
  • Significantly different from the description given by the merchant

You are completely protected. Aptcraft.com offers a 7 days return guarantee for all such items.

However, for some products, the sale is a final sale, and the merchant does not accept any return. Some healthcare products, customized products, products like undergarments, lingerie, swimsuits etc and perishables including flowers, edible products cannot be returned due to health & hygiene reasons.

We will also not be able to accept the return if product

  • Is used/worn or altered
  • Exhibits physical damage to the box or to the product
  • Is returned without original packaging and accessories
  • Serial Number is tampered.
  • Slight variations in colours and design

Please do collect the RVP slip/Written confirmation from the courier company that the RVP has been done for a particular shipment/order. If you have received a damaged product or empty parcel or any item is missing, please contact us within 2 days of receiving the order. If you wish to know more about Aptcraft.com Return Policy, please refer to the Frequently Asked Questions

Note: Select ‘PayU checkout’ option to pay using your Netbank and Credit cards

FAQ 

1. Can I purchase without registration into your website?

You may add products/items into ‘ADD TO CARD’ without registration but payment checkout will be possible only after registration.

2. Can I get cash on delivery (COD) option for my shopping?

Yes, it is available for selected products and/or selected postal (PIN) codes. You can check this option availability in product selection page itself.

3. I want to pay the amount using Net Banking facility, where can find it?

Use ‘PayU Checkout’ and select Net Banking option to pay your amount.

4. Are my payment transactions safe in your website?

We use PayU Biz payment gateway and making payment on PayU is 100% safe. Your transaction is processed through a secure https internet connection based on secure socket layer technology.

5. Can I get free shipping for my shopping?

Yes, you can choose the free delivery option under ‘Delivery Method’.  

Free shipping is applicable for orders above Rs. 1000/- * on selected products within India. Overseas customers can contact us via email
 

6. Can I get the product delivered to different address other than the registered address?

Yes, it will be delivered to the new delivery address, accordingly provide the new address during checkout process.

7. Where can I provide my feedback?

You can provide your valuable feed back in ‘Feedback’ section under ‘contact us’ page.

8. Where should I write my comments/ Review about your product or service?

You can provide your valuable feed back in ‘Feedback’ section available under ‘contact us’ page. You can also write comments/ review in ‘Review’ section available under each product and blog. It will be periodically published by the Aptcraft system administrator.

9. How do I get customized product?

 We undertake customization. You can email us your requirements with quantity. We customize corporate gifts like paintings and artplates.

10. I live in Europe, can you ship your products outside India?

Yes, we can ship our products outside India. We have obtained export license from Government of India and the products will be shipped according to the export norms/ rules of Government. For more details, email us.

11. What is the return period of an item?

Items should be returned within 7 days of receiving the product. The return period of the product is mentioned along with the product description.

12. How do I initiate a return and what happens afterwards?

Ø      File a return request by sending us an email to Customercare@aptcraft.comwith your order number 

Ø      Return request is reviewed by Aptcraft.com

Ø      If it is required, request is shared with the merchant for his approval.

Ø      After approval, pickup of the product is arranged through our courier partner.

Ø      If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by us.

Ø      After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability

Ø      It takes between 1 to 3 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location.

Ø      Please be assured that we work very hard to ensure that your interests are protected.

 

13. How should I pack the product for pick-up?

Make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. On the box, do mention your order number. If your order is approved for pick-up, you will receive the packaging instructions and return address in a separate email from us.

14. Do I need to pay the courier company to send my product back?

If we arrange the pick up of your product, you don't need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost. However, we will reimburse you the courier charges upto Rs.300 in the form of Aptcraft Gift Voucher.

15. My product has been picked-up, how do I know it has reached you?

After your order is picked from your place, within 24-48 hours, you will receive an email from us specifying the tracking details using which you can track the package on courier’s website. You can track the status of your return request at Aptcraft.com order too.

16. When will I get the replacement or refund?

We initiate the replacement or refund within 2 working days of receiving the product at our center. For refunds it takes upto 2 weeks for the amount to get credited in your account after we have initiated the refund. However, if the refund is an Aptcraft Gift voucher, the voucher detail is sent to you immediately. The refund/replacement may get delayed or declined if the product received by us is not as per your claim or you have not written Aptcraft order number on the package.

For COD orders refund would be done in form of bank transfer the eligible amount would be credited via NEFT. NEFT details have to be mandatorily submitted by the user against the order id under the "My Account" section on the website.

 17. I live in USA - Do you sell overseas?

Yes, we sell overseas including USA, Europe, Australia and Asia

Law:

1. These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Chennai.

2. You agree to indemnify, defend and hold harmless Aptcraft.com from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Aptcraft.com that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.

Disclaimer

Aptcraft.com has endeavoured to ensure that all the information on the Website is correct, but Aptcraft.com neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service.

In no event shall Aptcraft.com be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from:

1. The use or the inability to use the Services.

2. Unauthorized access to or alteration of the user's transmissions or data

3. Any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service.

4. Neither shall Aptcraft.com be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise.

5. Further, Aptcraft.com shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Aptcraft's control.

6. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

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